Comments on: Response to USA Today Article, “Communication Now Part of the Cure” http://jseidman.wordpress.com/2007/08/03/response-to-usa-today-article-communication-now-part-of-the-cure/ Insights on the Intersection of HIT & Patient-Centered Care Fri, 23 Oct 2009 01:35:11 +0000 http://wordpress.com/ hourly 1 By: The Link Between Email, Ix and Better Health Communication | Patient-Centered Health Information Technology (PCHIT) Blog http://jseidman.wordpress.com/2007/08/03/response-to-usa-today-article-communication-now-part-of-the-cure/#comment-3341 The Link Between Email, Ix and Better Health Communication | Patient-Centered Health Information Technology (PCHIT) Blog Wed, 23 Apr 2008 17:16:50 +0000 http://jseidman.wordpress.com/2007/08/03/response-to-usa-today-article-communication-now-part-of-the-cure/#comment-3341 [...] past blog posts, I’ve quoted the research that 40%-80% of everything a doctor tells a patient is completely [...] [...] past blog posts, I’ve quoted the research that 40%-80% of everything a doctor tells a patient is completely [...]

]]> By: George Van Antwerp http://jseidman.wordpress.com/2007/08/03/response-to-usa-today-article-communication-now-part-of-the-cure/#comment-2609 George Van Antwerp Sat, 06 Oct 2007 12:31:21 +0000 http://jseidman.wordpress.com/2007/08/03/response-to-usa-today-article-communication-now-part-of-the-cure/#comment-2609 I think this goes beyond the obvious follow-up with the physician's information. Given that cost and coverage can affect patient's actions and compliance, it is important that communications after the fact include insurance information and close the loop with the entire care team. Process oriented communications that leverage systemic triggers within a healthcare company are where I think we will go. For example, if the MD prescribes a drug, but it is prior auth'd or too much money, that should trigger a call to the patient and then to the MD so that the result is not simply non-compliance. All of this needs to be timely and personalized which is difficult with traditional methods. www.patientadvocate.wordpress.com I think this goes beyond the obvious follow-up with the physician’s information. Given that cost and coverage can affect patient’s actions and compliance, it is important that communications after the fact include insurance information and close the loop with the entire care team.

Process oriented communications that leverage systemic triggers within a healthcare company are where I think we will go.

For example, if the MD prescribes a drug, but it is prior auth’d or too much money, that should trigger a call to the patient and then to the MD so that the result is not simply non-compliance. All of this needs to be timely and personalized which is difficult with traditional methods.

http://www.patientadvocate.wordpress.com

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